The Guest Services department at STAPLES Center strives to provide excellent service to all our guests, including those guests with disabilities and special needs. STAPLES Center recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans With Disabilities Act (ADA) and California accessibility mandates. STAPLES Center provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities. The following section highlights our services.
STAPLES Center Guest Services Centers provide complimentary wheelchair escorts to guests with special needs when requested. Escorts are available at any entry point or guests may make advance escort arrangements by contacting the Guest Services department. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event.
For guests who wish to transfer to a seat from their wheelchair, we will store your wheelchair at our Guest Services Center. Our staff will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.
Accessible/disabled seating is available on all levels of the arena. Accessible seating and parking are available through STAPLESCenter.com and the STAPLES Center Box Office. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you.
Purchase Accessible Tickets by Phone or Online
- Visit staplescenter.com, find your event, click the "TICKET" link, then click the "Accessible Tickets."
- For AXS events, call (888) 929-7849 and request accessible tickets.
- For Ticketmaster events, call (800) 745-3000 and request accessible tickets.
- Visit STAPLES Center Box Office and request accessible tickets. Box Office hours
Purchase Accessible Tickets at STAPLES Center Box Office
STAPLES Center Box Office also sells accessible seating. Please visit the Box Office page for hours and more information. For questions/concerns regarding accessible seating, please contact Guest Services.
It is highly recommended disabled guests pre-purchase parking along with your ticket purchase. Designated parking is available for guests with disabilities. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Disabled spaces are filled on a first-come, first-served basis so please plan accordingly. Please refer to the Parking section of this website for maps, directions and more information.
Wheelchair and Accessible Seating Policy
Accessible/disabled seating is available on all levels of the Arena. Accessible seating is reserved exclusively for patrons with accessible needs and their companions. Patrons purchasing accessible seating may purchase one (1) accessible seat and three (3) companion seat adjacent to the accessible seat. Depending upon availability, seats for additional guests will be located as close as possible to the accessible space. This policy ensures that we are able to accommodate all those that need accessible seating.
STAPLES Center is committed to working with patrons on a case-by-case basis to adequately accommodate individual needs. All ticket sales and exchanges are on a first-come/call, first-serve basis and will depend on ticket availability. There is no guarantee that any companion tickets will remain unsold and available.
Life is Washable, Inc. has provided STAPLES Center with “Sensory Safety Kits” for all STAPLES Center events to give all guests the best fan experience in Los Angeles. Loud noises and bright lights can make it difficult or confusing for an individual with Autism, Dementia or a Traumatic Brain Injury to enjoy an event. Each Sensory Kit includes an assortment of useful tools to help individuals enjoy an event with greater comfort:
- A small drawstring bag
- A pair of noise reducing earmuffs and ear plugs
- A pair of antiglare glasses
- A small variety of sensory "fidget" toys
- A communication card
- Sanitizing wipes and tissues
- Identification wristbands, stickers and card (The wristband can note family’s location and contact number in the case of confusion or separation. The sticker can alert other attendees that the individual have some difficulty.)
- Venue Map (The venue map describes locations of quiet accessible areas, family restrooms, elevators, and emergency plans and exits)
- Event Schedule (As available)
Please visit Guest Services on the Main Concourse, across from Aisle M12, to check out a Sensory Kit for use during an event. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service. Please contact the Guest Services department for further information.
Sign Language Interpreters
STAPLES Center is pleased to provide signed performances for our hearing-impaired guests for select concert events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact the Guest Services department for further information.
Assistive Listening Devices (ALD)
Assistive Listening Devices are available for hearing-impaired guests at all STAPLES Center events. Please visit our Guest Services Center located across from aisle M12 on the Main Concourse and request an Assistive Listening Device. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service.
STAPLES Center has teamed up with VITAC to provide convenient and easy access to all in arena announcements and emergency announcements made on the Public Address System. Real time captioning is available anywhere, anytime throughout our arena on your browser based mobile phone. It is a mobile based system where any guest with an iPhone or Droid can view the Public Address announcements broadcast in the arena on their phone. The service is intended for the deaf and hard of hearing community but will be available to everyone. Come visit the Guest Services Center on the Main Concourse across from Aisle 12 for more information. This is a complimentary service, available for most sporting events.
All guests, including those with disabilities, are welcome and encouraged to contact Guest Services department via email. Hearing/speech-impaired individuals, who have access to a TTY machine, may call our TTY line at (213) 742-7-TTY (889). Guests may also call the California Relay Center at 711 or their local TTY Relay Center. The California or local Relay Center will then place the call to us and we will be happy to communicate through the relay service.
Service Animals/Guide Dogs
Animals or pets of any kind are prohibited in STAPLES Center with the exception of trained service animals and service animals in training for guests with disabilities. Service animals are welcome inside the venue, but must remain on a leash or in a harness at all times. Service animals will rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other STAPLES Center guests and employees may be asked to escort the animal off the premises.
Emergency Evacuation Procedures
STAPLES Center personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Please pay careful attention to the instructional video as well as personnel instructions during an evacuation.
All restrooms facilities at STAPLES Center are accessible. In addition, we have five family/unisex restrooms available on all levels of the arena, convenient for disabled guests with opposite gender aides/companions.
STAPLES Center is equipped with elevators that access all public areas of the arena. Should you require special assistance in reaching your seat, please contact Guest Services in advance or see any Guest Service staff member during the event.
Comments and Suggestions
We welcome all comments and suggestions. Please feel free to contact Guest Services.
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