Staples Center

STAPLES Center management is dedicated to providing an exciting and memorable guest experience while ensuring the safety and security of all Guests. The following guide provides information and policies/rules for attending any STAPLES Center event. These policies apply to all guests. Guests who violate any of the policies will be escorted by security out of the arena. Additionally, STAPLES Center management reserves the right to suspend season ticket privileges for guests who do not comply with these event policies.

Accessibility

Please see our Guest Services – Disabled Services page for information regarding accessibility.

Address

STAPLES Center is located at 1111 South Figueroa Street, Los Angeles, CA 90015. See Parking/Directions or for more information contact Guest Services.

Aisles

For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing in the aisles.

Alcohol Serving and Consumption

STAPLES Center and its food and beverage concessionaires have adopted an alcohol policy that is designed to protect Guests and the community from alcohol-related incidents. In addition to our responsible alcohol service guidelines below, STAPLES Center offers the Good Sport designated driver program at most major sporting events.

Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:

• Alcoholic beverages will not be served in containers larger than 24 ounces.
• There shall be a maximum limit of two alcoholic beverages sold to each Guest, per purchase.
• All Guests who appear to be younger than the age of thirty-five (35) will be asked to show positive identification prior to being served alcoholic beverages. Acceptable forms of valid United States identification are: Driver's License, Passport, State Issued I.D. Card w/ Photo, and Military I.D. w/ Photo.
• STAPLES Center reserves the right to eject anyone under the age of twenty one (21) who is observed to be consuming alcohol on the premises or who appears to be visibly intoxicated.
• STAPLES Center and its food and beverage concessionaires will implement ongoing responsible alcohol management training sessions for its serving staff.
• At NBA events, service of alcohol will stop when the official game clock indicates 12-minutes until the end of the game.

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times. If you intend to bring a service animal into the building, please contact the Guest Services department prior to your arrival.

ATM Locations

Wells Fargo ATMs are located in the following locations:

• Outside at Star Plaza
• Main Concourse across from aisle M12
• Suite Level A across from Premier Section 16
• Upper Concourse across from aisle U19

For our guests' convenience, most of STAPLES Center concession stands, bars, and merchandise kiosks accept all major credit cards, including American Express.

Bags/Backpacks/Large Bags/Suitcases

All bags larger than 14"; square, i.e. backpacks, suitcases, beach bags, etc. will be prohibited from entry into the arena.

Binoculars

Guests are welcome to bring their personal binoculars for most events at STAPLES Center. Binocular rentals are available for most concerts.

Cameras/Photography

No commercial or flash photography of any kind is permitted. Camcorders or any other audio/visual equipment is prohibited unless authorized by team/promoter or performer. Specifically, the use of the following equipment is not permitted:

• Lenses greater than three-and-one-half inches in length
• Telephoto or zoom lenses of any kind
• Interchangeable lenses of any kind
• Monopods or tripods
• Flash equipment of any kind

Child Admissions

For all sporting events and most concerts, children 2 years of age and younger will be admitted into STAPLES Center without a ticket provided that they sit on an adult's lap and do not occupy a seat. Any child 3 years of age and older will require a ticket to enter the arena. Please note that some shows (especially those intended for children) will have a different age policy. If you are uncertain about the policy, feel free to contact us via email at guestservices@staplescenter.com or via telephone at 213-742-7FAN (213-742-7326).

Code of Conduct

STAPLES Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:

• Guests will be treated in a consistent, professional and courteous manner by all venue personnel.
• Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the court/stage will be immediately ejected from the venue.
• Guests will not smoke in the venue, but in designated smoking areas only.
• There will not be any obscene or indecent messages on signs or clothing.
• Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
• Guests will also be responsible for their own good time by reporting inappropriate behavior.

STAPLES Center arena staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests' ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Season ticket holders may also be subject to having their season subscription revoked. We thank you for your cooperation.

Concessions

STAPLES Center offers a wide variety of food and beverage items for our guests' enjoyment. Please see our Concessions Guide for more information.

Contact

STAPLES Center Guest Services welcomes all feedback, questions, and concerns from our guests. To contact us via e-mail, use guestservices@staplescenter.com. Most e-mails will receive a return reply within 24 hours. If your question concerns the event on that day, please call us at (213) 742-7-FAN (326). Guests with hearing/speech impairments may reach Guest Services via TTY at (213) 742-7-TTY (889).

Designated Driver and "Good Sport" Program

STAPLES Center has partnered with Levy Restaurants, ACE Beverage Distributing, and Anheuser-Busch, along with our four tenants the Los Angeles Kings, Los Angeles Lakers, Los Angeles Clippers and Los Angeles Sparks in offering the Good Sport program at most major sporting events. Please visit our Good Sport page for information on the benefits of pledging to be a designated driver.

Directions

Please visit our Parking page.

Disabled Services

Please visit our Guest Services – Disabled Services page for a complete list of services offered to guests with special needs.

Disturbances

All Guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected Guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to, the following:

• Standing on chairs
• Placing children on shoulders
• Drunk and disorderly conduct
• Fighting or challenging others to fight
• "Mooning" or exposing private body parts
• Interference with or delay of the game/event
• Violation of STAPLES Center's event policies
• Violation of the local, state, and federal laws and statues
• Igniting and display of flames, i.e. lighters / matches, in the facility bowl
• Attempting to enter the field of play, court, stage or backstage areas without permission
• Throw, discharge, or launch any liquid substance or objects
• Willfully and maliciously disturbing another Guest / employee with loud and unreasonable noise
• Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
• Taunting or using offensive language against the players, referees, or performers

Door Opening

The time the doors to STAPLES Center open will vary according to the event. See specific team door times below (all door times are subject to change). Typically doors will open 1½ hours prior to the event time noted on your ticket. Main Entrances into STAPLES Center are located at Figueroa Street, 11th Street, and Star Plaza. VIP entrances (Star Plaza VIP and Southwest VIP) are available exclusively to our Luxury Suite and Premier Seat ticketed guests. Please also see the specific event page for more information by clicking on the Event Calendar.

• Lakers: VIP doors open 2 hours prior, main doors open 1 ½ hours prior to game time
• Kings: VIP doors open 2 hours prior, main doors open 1 ½ hours prior to game time
• Clippers: VIP doors open 2 hours prior, main doors open 1 hour 15 minutes prior to game time.
• Sparks: All doors open 1 hour prior to game time

Dress Code

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. STAPLES Center management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

Emergencies/Evacuations

STAPLES Center works on a continuing basis with the Los Angeles City Fire Department, the Los Angeles Police Department, and other agencies in the development of specific Emergency Procedures Plans for each event. STAPLES Center recognizes that its goal is to provide a safe, enjoyable atmosphere. The use of installed automated security systems, appropriate security operating plans, trained guest services and security personnel will ensure the security and safety of all guests, performers, and employees at STAPLES Center. In the case of an emergency, Guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

Entry Inspections

All Guests entering the arena during an event are subject to a metal-detector screening, visual inspection, and a bag inspection conducted by STAPLES Center security personnel. The purpose of the inspection is to detect prohibited items.

Family Restrooms

All restrooms facilities at STAPLES Center are wheelchair accessible and are clearly marked. In addition, we have unisex/family restrooms available in five locations: on the main concourse across from aisle M23, on suite levels A, B, and C across from suite A1, B1, and C3 respectively, and on the upper concourse across from U31.

First Aid

Trained emergency medical technicians (EMT) personnel are available to assist any guest in need at every STAPLES Center event. First Aid offices are located on the Main Concourse across from aisle M3 and on the upper concourse across from aisle U19. In addition, STAPLES Center is equipped with Automatic External Defibrillators (AED) located in various locations throughout the facility. Designated employees, including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance.

Food and Beverage

Please visit our Concessions Guide for information on food and beverage services. Guests may not bring food and/or beverage items into the arena during events. The only exception is unopened plastic water bottles, one liter or smaller. Glass bottles or metal cans are strictly prohibited. Guests must dispose of the unauthorized items prior to entrance into the arena or return them to their vehicle. Guest Link Service Centers will not check-in or store any food or beverage items. Guest with specific/special dietary needs due to medical conditions or religious requirements should contact the Guest Services department.

Guest Courtesy

STAPLES Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please view our Code of Conduct.

Guest Link Center

Our Guest Link Center is located on the Main Concourse across from aisle M12 and on the Upper Concourse across from aisle U6 and is designed to provide information to guests with questions, concerns, or issues during STAPLES Center events. In addition, the Guest Link Center provides assistance to Guests with disabilities (see Disabled Services). Should you have a question, comment, or concern before or after an event, please contact our Guest Services department.

Hotels

• JW Marriott - The 878 guest room JW Marriott Hotel offers five-star accommodations in the heart of the L.A. LIVE campus and serves the convention, group meeting and tourist markets. The Hotel features more than 77,000 sq. ft. of meeting and amenity space, multiple restaurants, spas and fitness centers. For more information and reservations, visit lalivemarriott.com.
• The Ritz-Carlton Hotel - The Ritz-Carlton Hotel, Los Angeles offers signature Ritz-Carlton luxury accommodations in 123 guest rooms. Guests enjoy spectacular views of the Westside, South Bay, Pacific Ocean and the Los Angeles skyline. For more information and reservations, visit ritzcarlton.com.

For additional hotel, travel/transportation, or other local information, please contact the Los Angeles Convention and Visitors' Bureau via their website at LACVB.com.

Intoxicated Guests

STAPLES Center reserves the right to deny entry to intoxicated guests. Any intoxicated Guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

Listening Devices

STAPLES Center is equipped with a "Listen" assisted listening device (ALD) system. Receivers are available for most events and are provided free of charge with a valid form of identification from the Guest Link Center located on the Main Concourse across from aisle M12. Also see Disabled Services.

Lost and Found

STAPLES Center management assumes no responsibility for items lost at events. All lost and found items are taken to Guest Link Centers during events. Guests should visit the Guest Link Centers on the main and upper concourses during the event to inquire about lost items. After the conclusion of the event, if the lost item is not retrieved, guests may contact STAPLES Center Guest Services at (213) 742-7326 to inquire about the lost item.

Laptop Computers

Laptops or any type of personal computers will not be admitted inside STAPLES Center.

National Anthem Singers

To inquire about singing the National Anthem at any event at STAPLES Center, please contact the individual teams via their websites. Each team makes all arrangements for National Anthem singers for their home games at STAPLES Center.

No Re-Entry

STAPLES Center has a "no re-entry" policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies, must first make contact with a Guest Services supervisor or manager via the Guest Link service centers to make necessary arrangements.

Prohibited Items

The following is a partial list of items that are prohibited at all STAPLES Center events. Please visit the links below for specific policies/information.

• Weapons
• Outside Food and Beverage
• Cameras: no flash/professional photography
• Recording Devices
• Bags: Backpacks, Large Bags, Suitcases
• Signs/Flags/Banners/Posters/Pamphlets
• Tripods/ Monopods, Laser Pointers, Alcohol, Drugs, Noise Making Devices, Fireworks, Flashlights, Skateboards/ Rollerblades, Beach Balls, Cans or Bottles.
• Laptop Computers

Recording Devices

Guests may not bring audio or video recording devices into the arena. These devices include, but are not limited to, video cameras/camcorders and audio recording devices. Any equipment not conforming to these rules must be removed from the premises or left with the Guest Link Service Center on the Main Concourse during the event.

Restrooms

Restrooms are located on every level of the arena. See also Family Restrooms.

Seating Capacity

Seating capacities vary for every STAPLES Center event. For basketball, the capacity is 19,079; for hockey it is 18,118. For concerts and other special events, the capacity nears 20,000 guests, depending on the set-up of the event.

Sign Language Interpreters

STAPLES Center is pleased to provide sign language interpretation for guests with hearing impairments. Requests for this service must be received at least 2 weeks prior to the event and may be arranged through our Guest Services department. Please contact Guest Services to arrange this service. Also see Disabled Services.

Signs/Flags/Banners/Posters/Pamphlets

Unless otherwise specified by teams and/or event officials/management, STAPLES Center welcomes guests bringing small signs, flags, banners, and posters inside the building to show fan support during events. The following guidelines relate to these items:

• Item must be related to event
• Item may not be attached to a stick/pole
• Item may not be larger than 11" x 17" in dimension
• Item may not obstruct any sponsors/advertisers signage
• Item may not be hung, attached, or displayed on any part of the building
• Item may not contain or display obscene/offensive language and/or pictures, as determined by STAPLES Center management
• Item may not be constructed or displayed in a manner that mat obstruct the view of other guests or in any way create a safety hazard for others as determined by STAPLES Center management

Guests are not allowed to hand out pamphlets, advertisement brochures, etc. to other guests while inside the building, without prior approval from STAPLES Center management.

Smoking/Non-Smoking Environment

Smoking is not permitted in the arena at any time; however, a smoking section is available on the City View Terrace outside patio. City View Terrace is located on the Upper Concourse across from aisles U25-U28.

Strollers

Strollers are not permitted in the seating sections of the arena; however, strollers may be checked into our Guest Link Service Center, located across from aisle M12 on the main concourse. Guests are encouraged to leave strollers in their vehicles prior to arrival at the arena entrance.

Ticket Resale

The resale of tickets ("scalping") is against the law and will not be permitted in and around the property of STAPLES Center. Violators will be reported to the Los Angeles Police Department. In addition, in accordance with the Los Angeles Municipal code, guests may not sell their unused tickets to others in and around STAPLES Center.

Los Angeles Municipal Code SEC. 42.03 states: "No person in or upon any public street, sidewalk, or other public place shall sell or re-sell or offer to sell or re-sell any ticket of admission to a place of public assemblage. No person in or upon any place which is open to the public shall sell or re-sell or offer to sell or re-sell any ticket of admission to a place of public assemblage."

To avoid problems with counterfeit, stolen or voided tickets, Guests should make your purchases through authorized outlets only.

Tickets

Please see the Box Office page for information on purchasing tickets.

Tours

STAPLES Center is home to four major professional sports team and hosts numerous concerts, award shows, and special events year-round. Due to our event schedule, we are unable to offer tours of the building.

Weapons Prohibited

Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the arena. STAPLES Center does not provide weapon lockers. Weapons may not be checked in at Guest Services. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be ejected from the arena and may be subject to arrest.

Wheelchair Escorts

Our Guest Service Link Center provides complimentary wheelchair escorts to Guests with special needs when requested. Escorts are available at any entry point or Guests may make advance escort arrangements by contacting the Guest Services department. Also see Disabled Services.

Will Call

Please visit our Box Office page for specific information on Will Call procedures.