Staples Center

The Guest Services department at STAPLES Center strives to provide excellent service to all our guests, including those guests with disabilities and special needs. STAPLES Center recognizes the needs of persons with disabilities and has met or exceeded the requirements of compliance with the Americans With Disabilities Act (ADA) and California accessibility mandates. STAPLES Center provides a full range of accommodations for guests with disabilities to ensure their safety, comfort and enjoyment of our events and facilities. The following section highlights our services.

Wheelchair Escorts

STAPLES Center Guest Link Service Centers provide complimentary wheelchair escorts to guests with special needs when requested. Escorts are available at any entry point or guests may make advance escort arrangements by contacting the Guest Services department. Please be aware that our staff will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event.

Wheelchair Storage

For guests who wish to transfer to a seat from their wheelchair, we will store your wheelchair at our Guest Link Service Center. Our staff will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer.

Accessible/Disabled Tickets

Accessible/disabled seating is available on all levels of the arena. Accessible seating and parking are available through Ticketmaster and the STAPLES Center Box Office. When ordering accessible tickets, it is important to indicate that you require accessible seating so we can properly seat you.

Purchase Accessible Tickets at Ticketmaster

1. Visit Ticketmaster online, select the event, and click on the "Request Accessible Tickets" icon.
2. Call Ticketmaster at (800) 745-3000 and request accessible tickets.
3. Visit a Ticketmaster retail outlet and request accessible tickets.

STAPLES Center Box Office also sells accessible seating. Please visit the Box Office page for hours and more information. For questions/concerns regarding accessible seating, please contact the Guest Services.

Disabled Parking

It is highly recommended disabled guests pre-purchase parking along with your ticket purchase. Designated parking is available for guests with disabilities. These spaces, including van-accessible spaces, are designated for vehicles displaying a current state-issued disability placard or license plate. Disabled spaces are filled on a first-come, first-served basis so please plan accordingly. Please refer to the Parking section of this website for maps, directions and more information.

Sign Language Interpreters

STAPLES Center is pleased to provide signed performances for our hearing-impaired guests for select concert events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact the Guest Services department for further information.

Assistive Listening Devices (ALD)

Assistive Listening Devices are available for hearing-impaired guests at all STAPLES Center events. Please visit our Guest Link Service center located across from aisle M12 on the Main Concourse and request an Assistive Listening Device. Guests will be required to leave valid identification such as a driver's license as collateral. This is a complimentary service.

TTY/TDD Service

All guests, including those with disabilities, are welcome and encouraged to contact Guest Services department via e-mail. Hearing/speech-impaired individuals, who have access to a TTY machine, may call our TTY line at (213) 742-7-TTY (889). Guests may also call the California Relay Center at 711 or their local TTY Relay Center. The California or local Relay Center will then place the call to us and we will be happy to communicate through the relay service.

Service Animals/Guide Dogs

Service animals are welcome in STAPLES Center and will rest in the seating area of the individual with a disability, rather than in the aisle. We suggest that the individual have proof of certification or a license for the service animal.

Emergency Evacuation Procedures

STAPLES Center personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Please pay careful attention to the instructional video as well as personnel instructions during an evacuation.

Restrooms

All restrooms facilities at STAPLES Center are accessible. In addition, we have five family/unisex restrooms available on all levels of the arena, convenient for disabled guests with opposite gender aides/companions.

Elevators/Escalators

STAPLES Center is equipped with elevators that access all public areas of the arena. Should you require special assistance in reaching your seat, please contact our Guest Service department in advance or see any Guest Service staff member during the event.

Comments and Suggestions

We welcome all comments and suggestions. Please feel free to contact Guest Services.